Fastest way: in Decus Go, eDecus or Decus Team open Settings › Privacy › Delete my account and data. It deletes at once.
DecusBooks: your books stay on your own PC, so delete them there (uninstall and remove the data folder). For one person in your books, use Settings › Tax & Security › Delete personal data. Use this form for what Integrity Group holds: licence check records, crash reports, support conversations and anything you synced to Decus Cloud.
No longer have the app? Fill in this form. Integrity Group will call or WhatsApp the account owner to confirm, then delete within 7 days. Every request is answered within 30 days.
What is deleted: phones and computers on the account, licence check records, the web shop, customers and contacts, jobs, photos, signatures, messages, support conversations and settings. What is kept: tax records (sales, invoices, receipts, payments and licence purchases) for 5 years, as Ugandan tax law requires, then deleted. Crash reports carry no name and are deleted after 90 days.
You can also use this form to ask for a copy of your data, to have it corrected, or to object to its use. To stop crash reports, switch them off in the app's privacy settings. A customer, supplier or worker of a business that uses our apps: please ask that business first. If you ask us, we pass your request to them within 3 working days.